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shipping
Did you know that shopping online is the greenest way to shop? It's a fact - the carbon footprint of getting in your car and driving to the store far outweighs that of getting on your computer, quickly finding exactly what you want, and having products shipped right to your door.
Here at Nancy's Gone Green, we go the extra mile to make your purchase as eco-efficient as possible by using only recycled shipping materials and minimizing extra packaging that you don't really need (but you can always add a gorgeous eco-friendly gift box here). We want to reward you for shopping green, so we will ship your order for free to anywhere in the US and Canada when you spend $100 or more on our site. Free shipping is via USPS Parcel Post, USPS First Class Mail International, UPS Ground, or UPS Standard to Canada. *Please see our policy below regarding returns on orders that ship for free.* We ship with United States Postal Service and United Parcel Service. Please refer to the chart on the left for expected delivery time. |
returns and exchangesWe hope you will love everything you buy from our store, but if you are dissatisfied for any reason you may send items back within 30 days of purchase for a merchandise credit, exchange, or full merchandise refund in your original form of payment. Money Order payments will be refunded in the form of a merchandise credit. You must provide us with your original packing slip or a note with your name and email address in order for us to process your return. We highly recommend that you create an account with us at checkout so that your order is saved in our system and you can easily print out a new copy of your order should you misplace the original. Send your return or exchange items via an insured carrier with delivery tracking to: Nancy's Gone Green attn: Return Processing 305 Prospect St. Framingham, MA 01701 |
Return ShippingWe do not refund original shipping costs or pay for return shipping. If you wish to make an exchange for another item, we will ship the new item for free.If your original purchase qualified for free shipping, and your return brings your order total below $100, a $5 shipping charge will be deducted from the return amount. To avoid paying the $5 shipping surcharge, simply choose a merchandise credit or exchange item instead of a cash refund. Final SaleAfter 30 days from your purchase date, all sales are final. In addition, the following Final Sale items may not be returned or exchanged:
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price matching
We do our very best to keep our prices in line with (and often below) the competition. If you see an identical product selling for less on another site, we will beat that price by 5%. Just use our contact form to let us know, and include a URL linking to the product listed on another site. We will get back to you within two business days with our response.
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privacy and security
Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. By using the site, you are accepting the practices described in this policy.
Note: the practices set forth in this policy are for this web site only. If you click on links to other web sites, please review the policies posted at those sites.
Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies to collect product and purchase information from the pages you access or visit.
Nancysgonegreen.com will only disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to the company contracted to help prevent the unauthorized use of credit and gift cards.
Secure Shopping
Orders placed on our site are encrypted using SSL technology, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to contact us about placing an order by phone or fax.
